Terms and Conditions
Effective Date: January 14, 2026
IMPORTANT NOTICE TO CUSTOMER
THESE TERMS AND CONDITIONS CONSTITUTE A BINDING LEGAL AGREEMENT BETWEEN YOU (THE "CUSTOMER") AND DISCOUNT HARDWARE DIRECT LLC (THE "COMPANY"). BY MAKING ANY PAYMENT, SIGNING ANY DOCUMENT, PROCEEDING WITH ANY ORDER, OR ACCEPTING ANY SERVICES FROM THE COMPANY, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE LEGALLY BOUND BY ALL TERMS SET FORTH HEREIN.
THIS AGREEMENT CONTAINS IMPORTANT PROVISIONS INCLUDING LIMITATIONS ON LIABILITY, BINDING ARBITRATION, WAIVER OF JURY TRIAL, INDEMNIFICATION OBLIGATIONS, AND OTHER LEGAL RIGHTS. READ CAREFULLY BEFORE PROCEEDING.
1. SCOPE OF BUSINESS AND PRODUCTS
1.1 PRIMARY PRODUCTS - INTERIOR DOORS
Discount Hardware Direct LLC primarily specializes in interior door solutions, including but not limited to: pre-hung doors, door slabs, door frames and jambs, door hardware and accessories, custom door configurations, and related door products.
1.2 ADDITIONAL PRODUCTS AND SERVICES
In addition to our primary door products, the Company may occasionally offer custom cabinetry, kitchen installations, closet systems, custom millwork, and any other products as agreed in writing with Customer ("Additional Products"). All terms and conditions herein apply equally to door products and Additional Products unless specifically stated otherwise.
1.3 CUSTOM MANUFACTURING
All products are custom-manufactured or custom-configured to Customer's specifications and cannot be returned, exchanged, or refunded once production begins, except as provided in the warranty section.
2. FORMATION AND ACCEPTANCE OF AGREEMENT
2.1 BINDING ACCEPTANCE
This Agreement becomes binding and enforceable upon the FIRST to occur of any of the following:
(a) Customer's signature on any quote, proposal, contract, or related document;
(b) Customer's submission of any payment (deposit, prepayment, or otherwise);
(c) Customer's written authorization to proceed with work;
(d) Customer's written approval of designs, drawings, or specifications;
(e) Customer's acceptance of delivery of any goods or services;
(f) Customer allowing Company to commence any work, design, production, or installation activities with Customer's written or documented consent.
2.2 COMPLETE AGREEMENT
This document, together with any attached quote, proposal, drawings, and specifications, constitutes the entire agreement between the parties and supersedes all prior negotiations, representations, or agreements, whether written or oral. No employee or representative of the Company has authority to modify these terms except through a written amendment signed by an officer of the Company.
2.3 MODIFICATIONS
Any modifications to this Agreement must be in writing and signed by both parties. Verbal modifications or representations are not binding.
3. QUOTATION TERMS AND VALIDITY
3.1 QUOTE VALIDITY PERIOD
All quotations are valid for ten (10) business days from the date of issuance unless otherwise specified in writing. After this period, pricing, availability, and specifications are subject to change without notice.
3.2 NATURE OF ESTIMATES
The quotation provided represents an estimate based on the design concept and information provided by Customer at the time of quote. The quoted price is fixed for the scope of work described, provided production begins within the quote validity period and no changes to specifications occur.
3.3 REFERENCE IMAGES
Any reference images or third-party designs shown to Company ARE NOT PART OF THE SCOPE OF WORK unless explicitly incorporated into the final written specifications and design drawings approved by both parties.
4. PAYMENT TERMS
4.1 PAYMENT STRUCTURE - STANDARD
For all orders, the following payment structure applies:
DEPOSIT (50%): Due upon acceptance of quote, before production begins. Of this deposit, a design fee (if applicable, typically $500-$1,700 depending on project complexity) is NON-REFUNDABLE immediately. The remainder is refundable if Customer cancels BEFORE production begins.
"Production Begins" is defined as: the date when materials are ordered from suppliers OR manufacturing work commences, whichever occurs first. Company will notify Customer in writing when production begins.
BALANCE (50%): Due upon completion and before delivery or installation. For delivery-only orders, payment is due either (a) upon delivery, OR (b) three (3) business days before scheduled delivery. Company reserves the right to require full payment before releasing goods.
4.2 INSTALLATION PROJECTS - MODIFIED PAYMENT STRUCTURE
For projects that include installation services, payment may be structured differently as specified in the quote, potentially including:
- First Payment (50%) upon agreement
- Second Payment (25%) at installation start
- Third Payment (15%) at substantial completion
- Final Payment (10%) after completion of punch list items
4.3 LATE PAYMENT
Any payment not received when due will accrue interest at 1.5% per month (18% per annum) or the maximum rate permitted by Florida law, whichever is less. Company may suspend all work and withhold delivery until payment is received.
4.4 PAYMENT METHODS
Company accepts payment by credit card, check, wire transfer, cash, or other methods as agreed. Customer is responsible for all payment processing fees if applicable.
5. PRODUCTION TIMELINE
5.1 STANDARD PRODUCTION TIMELINE
The standard production timeline is seven (7) business days from the Start Date to completion (only related to doors orders). Manufacturing lead times may be extended for reasons beyond the company's control. Manufacturing lead times for any products other than doors will be negotiated individually for each order.
"START DATE" is defined as the date when ALL of the following conditions are met:
(a) Final specifications and technical details have been completely approved in writing by Customer;
(b) All required deposits and payments due to date have been received and cleared;
(c) All information and decisions required from Customer have been provided;
(d) For installation projects: site measurements have been completed and verified.
Company will confirm the Start Date in writing to Customer once all conditions are met. The production timeline begins ONLY after complete technical approval and all prerequisites are satisfied.
5.2 TIMELINE EXCLUSIONS AND EXTENSIONS
The production timeline is subject to extension for delays caused by:
(a) Customer delays in providing approvals, payments, decisions, or information;
(b) Customer-requested changes or modifications;
(c) Material supplier delays or shortages;
(d) Force majeure events (weather, natural disasters, pandemic, supply chain disruptions, etc.);
(e) Circumstances beyond Company's reasonable control.
The timeline will be extended day-for-day by the duration of any such delays.
5.3 NO LIABILITY FOR CONSEQUENTIAL DAMAGES DUE TO DELAYS
Company is NOT LIABLE for any indirect or consequential damages, costs, or losses incurred by Customer due to delays, including but not limited to: additional rent, moving costs, storage fees, lodging expenses, lost use of property, or any other consequential damages. See Section 15 (Limitation of Liability) for further details.
6. DESIGN APPROVAL AND SPECIFICATIONS
6.1 TECHNICAL SPECIFICATIONS REQUIRED
For custom products, Customer must provide or approve detailed technical specifications including: dimensions, materials, finishes, hardware selections, swing direction (for doors), and all other relevant details.
6.2 DESIGN APPROVAL - WRITTEN CONFIRMATION REQUIRED
Final specifications become APPROVED and BINDING only upon Customer's explicit written approval via email or signed document. Verbal approval does NOT constitute final approval.
6.3 CUSTOMER RESPONSE TIMELINE
Customer will review and respond to Company's specification requests within five (5) business days. If Customer does not respond, Company may suspend work and project timelines will be extended accordingly.
6.4 DESIGN LOCK
Once written approval is provided, specifications are LOCKED and BINDING. Customer may not later claim different specifications were approved unless explicitly stated in the final written approval.
7. CHANGES, MODIFICATIONS, AND CANCELLATIONS
7.1 CHANGES BEFORE PRODUCTION
Changes may be requested within forty-eight (48) hours of specification approval, provided production has not begun. Changes require written agreement and may result in additional charges and timeline delays.
7.2 CHANGES AFTER PRODUCTION BEGINS
Once production has begun, changes are subject to Company approval, significant additional costs, and timeline extensions. Company may decline change requests if technically impractical or if materials have already been ordered/cut.
7.3 CANCELLATION BEFORE PRODUCTION
Customer may cancel before production begins and receive refund of deposit MINUS the non-refundable design fee (if applicable). Cancellation must be in writing.
7.4 CANCELLATION AFTER PRODUCTION BEGINS - NO REFUND
If Customer cancels after production has begun, ALL PAYMENTS ARE NON-REFUNDABLE. Customer remains liable for full contract price including remaining balance due. Company reserves the right to pursue collection of outstanding amounts.
8. DELIVERY AND INSTALLATION
8.1 DELIVERY SCHEDULING
Company will coordinate delivery with Customer. Customer must provide reasonable advance notice to reschedule. Repeated rescheduling may result in storage fees.
8.2 INSPECTION UPON DELIVERY - CRITICAL
Customer MUST inspect all items at time of delivery before driver leaves. Any visible damage, missing items, or discrepancies must be noted on delivery receipt and photographed immediately. Claims for visible damage or missing items will NOT be accepted after driver leaves.
8.3 HIDDEN DEFECTS
For defects not visible during delivery inspection, Customer must notify Company within five (5) business days of delivery with photographic evidence. After this period, products are deemed accepted.
8.4 INSTALLATION PREREQUISITES
For installation projects, Customer is responsible for: ensuring site is ready (clear, clean, accessible), confirming utilities are available, providing accurate measurements, ensuring compliance with building codes and permit requirements (unless Company has agreed otherwise in writing), and removing existing fixtures if specified in quote.
8.5 INSTALLATION COMPLETION AND ACCEPTANCE
Upon substantial completion, Customer will conduct walkthrough inspection with Company representative. Minor punch list items will be documented and completed within reasonable timeframe. Final payment is due upon substantial completion, not upon completion of all punch list items.
9. WARRANTY
9.1 LIMITED WARRANTY
Company warrants products against defects in materials and workmanship for ten (10) years for Doors and two (2) years for Hardware from date of delivery/installation. This warranty covers only manufacturing defects and does not cover normal wear, improper use, or damage from external causes.
9.2 WARRANTY EXCLUSIONS
Warranty does NOT cover: damage from improper installation (if customer-installed), normal wear and tear, abuse or misuse, modifications by others, exposure to excessive moisture or humidity, failure to maintain products, damage from acts of nature or accidents, finish changes due to natural wood aging or UV exposure, and damage from improper cleaning products.
Please note: the only area of a door frame where exposed and unfinished MDF is the bottom edge of the door frame, which will face the floor surface after installation. This edge must be treated with non-water-based silicone or MDF sealer to prevent water ingress during cleaning and mopping. Failure to follow this precaution may void the door unit's warranty if the door frame is damaged by water.
9.3 SOLE REMEDY
Company's sole obligation under warranty is to repair or replace defective products at Company's discretion. Company shall have no other liability. COMPANY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE.
9.4 WARRANTY CLAIM PROCEDURE
To make warranty claim, Customer must: provide written notice within thirty (30) days of discovering defect, provide photographic evidence, allow Company to inspect, and not attempt repairs without Company authorization. Company will determine whether issue is covered by warranty.
10. RETURNS AND REFUNDS
10.1 CUSTOM PRODUCTS - NO RETURNS
All products are custom-manufactured to Customer specifications and CANNOT BE RETURNED, EXCHANGED, OR REFUNDED once production begins, except as covered under warranty for defects.
10.2 CUSTOMER SATISFACTION
Company strives for customer satisfaction. If Customer is dissatisfied with finished product, Company may offer remedial work or negotiated resolution, but is not required to provide refund for custom products properly manufactured to approved specifications.
11. INDEMNIFICATION
11.1 CUSTOMER INDEMNIFICATION
Customer agrees to indemnify, defend, and hold harmless Company and its officers, employees, agents, and subcontractors from any claims, damages, losses, liabilities, costs, and expenses (including attorney fees) arising from: Customer's misuse of products, improper installation by Customer or third parties, failure to maintain products, modifications to products, violations of building codes or regulations, property damage or personal injury at Customer's property (except as directly caused by Company negligence), and Customer's breach of this Agreement.
12. MECHANIC'S LIEN RIGHTS
12.1 LIEN RIGHTS RESERVED
Company expressly reserves all mechanic's lien rights under Florida law. If Customer fails to make any payment when due, Company may file a mechanic's lien against Customer's property for the unpaid amount plus interest, costs, and attorney fees.
12.2 NOTICE TO OWNER
Company will serve Notice to Owner as required by Florida Statutes to preserve lien rights. Customer acknowledges this notice and understands that failure to pay may result in lien filing.
13. COLLECTION COSTS
If Company must pursue collection of unpaid amounts, Customer agrees to pay all collection costs including reasonable attorney fees (minimum 33% of amount owed), court costs, collection agency fees, and interest at 1.5% per month or maximum legal rate.
14. INTELLECTUAL PROPERTY
14.1 DESIGN OWNERSHIP
All designs, drawings, technical specifications, and creative work product created by Company remain the exclusive intellectual property of Company. Customer receives only a limited, non-exclusive, non-transferable license to use designs solely for the specific project.
14.2 RESTRICTIONS ON USE
Customer may NOT: reproduce designs for additional projects, share designs with competitors or other manufacturers, modify designs without written permission, or use designs for commercial reproduction.
14.3 THIRD-PARTY DESIGNS
If Customer provides third-party designs or reference images, Customer warrants they have legal right to use such designs and indemnifies Company against any intellectual property claims.
Violation of these restrictions may result in legal action and damages.
14.4 DESIGN PORTFOLIO RIGHTS
Customer grants Company the right to photograph and document completed work for Company's portfolio, marketing materials, and promotional purposes. Company may use such photographs without identifying Customer's name or address unless Customer provides written consent.
15. PRICING AND PAYMENT POLICIES
15.1 PRICE VALIDITY
Prices are subject to change with notice. Quoted prices are valid for the quote validity period specified.
15.2 TAXES AND FEES
Prices do not include applicable sales taxes, government charges, or fees unless explicitly stated. Customer is responsible for all such charges.
15.3 PRICE ERRORS
If a price error occurs, Company may offer Customer the option to purchase at the correct price or receive a full refund of amounts paid.
16. LIMITATION OF LIABILITY AND DAMAGES
16.1 MAXIMUM LIABILITY CAP
COMPANY'S TOTAL AGGREGATE LIABILITY FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY CUSTOMER TO COMPANY UNDER THIS AGREEMENT.
16.2 EXCLUSION OF CONSEQUENTIAL DAMAGES
TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: lost profits, loss of use, additional rent/mortgage/housing costs, moving or storage expenses, lodging costs, cost of substitute products, business interruption, emotional distress, or any other economic losses. This exclusion applies EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
16.3 NO LIABILITY FOR THIRD PARTIES
Company is not liable for delays, damages, or issues caused by third parties including shipping carriers, material suppliers, or other contractors.
17. CUSTOMER OBLIGATIONS
17.1 ACCURATE INFORMATION
Customer warrants that all information provided to Company is accurate and complete.
17.2 TIMELY DECISIONS
Customer agrees to provide timely decisions and approvals to avoid delays. If Customer does not respond within five (5) business days to Company requests, Company may suspend work.
17.3 SITE PREPARATION AND ACCESS
For installation projects, Customer agrees to fulfill all site preparation requirements and provide necessary access.
17.4 COMPLIANCE WITH LAWS
Customer is responsible for ensuring project complies with all applicable laws, codes, zoning regulations, and permit requirements unless Company has specifically agreed in writing to obtain permits.
17.5 OWNERSHIP AND AUTHORITY
Customer warrants they own the property or have full authority to authorize the work.
18. FORCE MAJEURE
18.1 EXCUSED PERFORMANCE
Company shall not be liable for delay or failure to perform due to circumstances beyond reasonable control, including: acts of God, war, terrorism, pandemic, fire, labor disputes, supplier shortages, supply chain disruptions, utility failures, government restrictions, or other unforeseeable events.
18.2 EXTENSION OF TIME
Deadlines shall be extended by duration of force majeure event plus reasonable period to resume operations.
19. DISPUTE RESOLUTION AND ARBITRATION
19.1 PRE-ARBITRATION NEGOTIATION
Before initiating arbitration or legal action, parties must: provide written notice describing dispute, allow thirty (30) days for good faith negotiation, and participate in at least one meeting to attempt resolution.
19.2 BINDING ARBITRATION REQUIRED
IF NEGOTIATION FAILS, ANY AND ALL DISPUTES SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, conducted in Lake County, Florida, governed by Florida law.
19.3 NO CLASS ACTIONS
CUSTOMER WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION. Claims may only be brought individually.
19.4 WAIVER OF JURY TRIAL
CUSTOMER HEREBY WAIVES ANY RIGHT TO TRIAL BY JURY in any action related to this Agreement.
19.5 PREVAILING PARTY ATTORNEY FEES
The prevailing party in arbitration or litigation shall be entitled to recover reasonable attorney fees and costs from the non-prevailing party.
20. GOVERNING LAW AND JURISDICTION
20.1 FLORIDA LAW GOVERNS
This Agreement shall be governed by the laws of the State of Florida, without regard to conflicts of law principles.
20.2 JURISDICTION AND VENUE
To the extent court proceeding is permitted, it shall be brought exclusively in state or federal courts in Lake County, Florida.
21. GENERAL PROVISIONS
21.1 ENTIRE AGREEMENT
This Agreement constitutes the entire agreement and supersedes all prior agreements, negotiations, and communications.
21.2 AMENDMENTS
This Agreement may be amended only by written document signed by both parties.
21.3 SEVERABILITY
If any provision is found invalid, the remaining provisions shall remain in full force and effect.
21.4 WAIVER
No waiver of any provision shall be effective unless in writing. Failure to enforce any provision does not constitute waiver.
21.5 ASSIGNMENT
Customer may not assign this Agreement without Company's prior written consent. Company may assign, subcontract, or delegate without consent.
21.6 NOTICES
All notices must be in writing via email (with confirmation), certified mail, overnight courier, or hand delivery.
21.7 SURVIVAL
Provisions that by their nature should survive termination shall survive, including: warranty, limitation of liability, dispute resolution, intellectual property, indemnification, payment obligations, and mechanic's lien rights.
22. CONTACT INFORMATION
Discount Hardware Direct LLC
d/b/a Villar Home Designs
2165 Ray Goodgame Pkwy, Suite 130
Clermont, FL 34711
Phone: +1 (866) 711-1616
Email: info@doorbuyer.com
Website: www.doorbuyer.com
Business Hours: Monday - Friday, 8:00 AM - 5:00 PM EST
CUSTOMER ACKNOWLEDGMENT
By making any payment, signing any quote or document, or proceeding with any order, Customer acknowledges:
[✓] I have read and understand all terms and conditions.
[✓] I have had opportunity to ask questions and seek legal advice.
[✓] I understand this Agreement contains limitations on liability, binding arbitration, indemnification obligations, and waiver of jury trial.
[✓] I understand all products are custom-manufactured and non-refundable once production begins.
[✓] I understand the 7 business day production timeline begins only after complete technical approval.
[✓] I understand the 10-year limited warranty and its exclusions.
[✓] I understand payment and cancellation policies.
[✓] I agree to binding arbitration and waive my right to jury trial.
[✓] I understand Company's mechanic's lien rights.
[✓] I understand the indemnification obligations.
[✓] I understand Company retains ownership of all designs and I receive only a limited license.
[✓] I understand my responsibility to inspect goods upon delivery and report issues within specified timeframes.
